Frequently Asked Questions

Accounts are optional, you can checkout as a guest if you wish.

If you have forgotten your password you can quickly reset it by requesting a new password via the sign in page, a password reset link will be sent to the email address registered with the account.

Our VIP club and rewards points system is super easy to understand, we have explained in detail how it works and answered commonly questions on the VIP club page, please see here for details.

Please check your emails for shipping confirmation notifications, occasionally these can end up in your junk mail, please check there too.

If you have had a shipping confirmation email from us, your order has been sent and is currently on route to you, please allow 1-3 working days for your order to arrive when Royal Mail 24 is the shipping method used. For Royal Mail 48, please allow up to 5 working days for the parcel to arrive. Unfortunately neither of these services are guaranteed.

We use Royal Mail to deliver your parcels, there will be two options to choose from when you get to the checkout page. Royal mail 24 next day tracked which aims to deliver your parcel the next working day, six days a week. And Royal mail 48 tracked, which usually takes 2-3 working days.

Please allow some more time for the tracking to update, your parcel will be scanned at several stages throughout its journey to you.